Questions and answers
Good to know before you book.
We understand that travelling, placements and new jobs can come with many questions. Our team is here to provide clarity and guidance.
About our clinic
What services do you provide?
We offer travel health consultations, vaccinations, travel-related prescriptions, custom travel health kits, and student form completions including TB skin testing. We also provide occupational health services and Up North Radiance wellness services.
Are you a Yellow Fever certified site?
We are authorized to administer the Yellow Fever vaccine and issue the International Certificate of Vaccination required for travel to certain countries.
Where are you located?
We are conveniently located at 96 White Oak Drive East, Sault Ste. Marie, Ontario. Our clinic is easily accessible for travellers across the city and surrounding area, offering a professional and welcoming space.
Do I need a referral to book a consultation?
No referral is needed. You can book directly with us.
What areas do you service in Northern Ontario?
We are based in Sault Ste. Marie, ON. We offer mobile clinics on request, and virtual consults and prescriptions for those in the district.
Travel consultations and vaccinations
What is included in a travel health consultation?
We provide a one-on-one review of your health history, travel destination and full itinerary to recommend and provide the right vaccines, prescriptions and travel health tips.
How far in advance should I book my appointment before travel?
Ideally, book at least 6 to 8 weeks before your trip. This allows time for vaccines to take effect. If you're leaving sooner, we can still help with last-minute protection.
Do you provide routine immunizations as well?
Our focus is on travel health, but we can also review and update your routine immunizations at the travel consultation appointment.
Which vaccines do you provide?
We provide travel-specific and non-publicly-funded vaccines including Hepatitis A and B, Typhoid, Japanese Encephalitis, Rabies (pre-exposure), Yellow Fever, shingles and HPV.
Can you prescribe medications for malaria or altitude sickness?
Yes. Our Nurse Practitioner can prescribe travel medications such as malaria prophylaxis, antibiotics and altitude sickness medication.
Do you offer TB skin testing?
Yes, we provide TB skin tests for school, employment and travel requirements.
Do you have access to my previous immunization records?
No, we do not. Your immunization records stay at the site where you were vaccinated. We encourage patients to contact the site where they received previous vaccinations before their consultation appointment to request their immunization record. Whenever you receive an immunization, you should report it to Algoma Public Health. You can also request your record through ICON.
Travel health kits
What's the difference between the Basic, Adventure and Family travel kits?
- Basic kit: essentials for general travel.
- Adventure kit: extra items for outdoor, remote or high-risk trips.
- Family kit: child-friendly supplies and dosing tools for families with kids.
How do I order a travel health kit?
You can order a kit during your consultation, or call or email us.
Do the kits include prescription medications?
No, prescriptions are not included in the kits by default. If needed, they can be prescribed during a consultation and added separately.
Are the kits airline travel-friendly?
Yes, all items are travel-size and TSA/airline compliant.
Do you offer free delivery and pickup?
Yes, all local delivery is free in Sault Ste. Marie, ON. We also offer in-store pickup.
Student and employment forms
Do you complete student health forms for school or college programs?
Yes. We assist students with required health forms for nursing, healthcare, college and university programs, including immunization records, blood requisitions and Tuberculosis testing.
What is a TB skin test?
A TB (Tuberculosis) skin test helps determine if you have been exposed to tuberculosis. A small amount of testing solution is injected under the skin, and the site is checked after 48 to 72 hours.
How many visits are required for a TB skin test?
Two visits: one to place the test, and one to read the result after 48 to 72 hours. Some students may require a two-step test, which involves four visits.
Can you provide documentation for my school once testing is complete?
Yes. We will provide official documentation for your program's requirements once all tests and vaccinations are completed.
How much notice do I need to book a TB test before my forms are due?
We recommend booking at least 4 to 6 weeks before your deadline, especially if a two-step TB test is required, to allow enough time for completion.
Do you order blood work to check immunity?
Yes. During your appointment we can review your immunization record and order blood work to check immunity before providing any missing vaccines required for your program.
Appointments and costs
How do I book an appointment?
You can book online, by phone at 705-963-0525, or by email at info@upnorthhealthclinic.com.
What forms of payment do you accept?
We accept cash, debit, credit cards and e-transfer.
What is your cancellation policy?
We require a minimum of 24 hours' notice for cancellations. Late cancellations may be subject to a fee of $25.
Do you offer evening or weekend appointments?
Yes. We provide flexible scheduling, including evenings and weekends, to fit your travel timeline.
Does OHIP or private insurance cover travel vaccines or consults?
Travel vaccines and consultations are not covered by OHIP. Some private insurance plans may cover part of the cost; check with your provider.
Safety and clinical standards
How do you store and transport vaccines safely?
We follow strict cold chain protocols using a temperature-monitored fridge and coolers to ensure vaccines remain safe and effective.
Are your services confidential?
Yes. We follow all privacy regulations under PHIPA to ensure your personal and medical information is kept secure.
How do you handle sharps and medical waste?
All sharps and medical waste are stored in approved containers and picked up by licensed biomedical waste services.
What happens if I have an allergic reaction to a vaccine?
We are trained and equipped to respond immediately to allergic reactions, including administering epinephrine and calling EMS. We always carry epinephrine in clinic. Patient safety is always our top priority.
Still have a question?
Call or email and we'll help. For your privacy, please leave personal health details out of emails.
